Privacy Policy

1. Information We Collect

• Account information: name, work email, encrypted password hash, organization details.
• Campaign information: campaign setup details, targeting selections, creatives, and status updates.
• Financial records: wallet top-up records, transaction IDs, invoice references, and payment statuses.
• Operational data: audit logs, notification history, security events, and support interactions.
• Technical data: IP address, browser/device data, and basic usage telemetry required for stability and fraud prevention.

2. How We Use Information

• To provide account access, campaign workflows, wallet funding, and reporting features.
• To process payments and maintain an accurate financial ledger for your workspace.
• To send transactional messages including verification, password reset, and payment/campaign updates.
• To detect abuse, unauthorized activity, fraud, and policy violations.
• To comply with legal, accounting, tax, and regulatory obligations.

3. Payment Processing and Stripe

Payments are processed by Stripe. We do not store full payment card numbers in our application database. We store only payment metadata required for reconciliation, support, fraud review, and invoice history.

4. Cookies and Similar Technologies

We use essential cookies and session technologies for authentication, security, and core platform operation. We may use limited analytics cookies to understand product reliability and improve usability.

5. Third-Party Services

• Stripe for payment processing and payment event confirmation.
• SMTP email provider for transactional account and payment notifications.
• Infrastructure providers for hosting, storage, and service uptime monitoring.

Third-party services process data under their own terms and privacy policies.

6. Data Retention

We retain account and operational records while your account is active and as needed to satisfy legal, accounting, anti-fraud, and dispute-resolution requirements. Financial transaction records may be retained longer where required by law.

7. Data Security

We use commercially reasonable administrative, technical, and organizational safeguards to protect data, including access controls, encrypted transport, and audit logging. No online service can guarantee absolute security, so you should also use strong credentials and secure devices.

8. International Data Transfers

Your data may be processed in countries where we or our service providers operate. When applicable, we use contractual and technical safeguards designed for lawful cross-border transfer handling.

9. Your Rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, or export of your personal information. You can request assistance by contacting support@mooads.com.

10. Children's Privacy

The platform is intended for business use and is not directed to children under 16.

11. Updates to This Policy

We may update this policy to reflect platform, legal, or operational changes. Material changes will be posted on this page with an updated effective date.

12. Contact

For privacy and data requests, contact support@mooads.com or visit our contact page.