Frequently Asked Questions
Practical answers for payments, campaigns, account security, and support.
How does campaign launch work?
You create a campaign through a guided flow, set budget and targeting, submit it for processing, then track status and performance from your dashboard.
How do payments and wallet funding work?
Wallet top-ups are processed through Stripe. Once payment is confirmed, your wallet is credited and campaign spending is deducted from that balance.
Can I see exactly where my money goes?
Yes. You can review wallet transactions, invoice records, and campaign spend history in your finance area with clear timestamps and references.
What if there is a billing or deduction error?
Contact support with the payment or campaign reference. We investigate and apply corrections when an operational or billing error is verified.
Do you offer refunds?
Refund and adjustment decisions depend on payment status, campaign state, and payment network rules. Approved corrections are handled through the platform and payment processor workflow.
Is card data stored in mooads?
No. Card processing is handled by Stripe. mooads stores payment metadata needed for reconciliation, invoices, and support.
How is account and campaign data protected?
The platform uses authenticated sessions, access controls, encrypted transport, and audit logging to protect account, campaign, and financial records.
Who should use mooads?
mooads is built for business teams that need campaign execution, budget control, and reporting in one operational workflow without ad-platform complexity.
How can I contact support?
Email support@mooads.com or use the contact page. Typical first response time is within one business day.
Need help with a live issue? Visit Contact Support.